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Route chats to same agent if the same customer comes back within a given period of time
Summary:
Is it possible to route chats to same agent if the same customer comes back within a given period of time multiple times?
Content (required):
Hello, we would like to have chats routed back to the same agent if the same customer contacts us within a given period of time multiple times, e.g. 2 hours..
Could you please advise us whether it is technically possible?
Thank you very much in advance.
Version (include the version you are using, if applicable):
23B
Code Snippet (add any code snippets that support your topic, if applicable):
0