Jack in the Box runs post-merger financials on Oracle Fusion Cloud ERP and EPM
By bringing Jack in the Box and Del Taco onto one system, the company speeds up the financial close and cuts IT and support costs.
“Oracle Cloud made it possible for us to smoothly replace two out-of-date systems with a single cloud platform, helping us modernize and achieve economies of scale.”
Business challenges
Jack in the Box has about 2,200 quick-serve restaurants in the United States, Guam, and Mexico, 93% of which are operated as franchises. The company acquired Del Taco Restaurants in 2022, with about 600 locations. For decades, the chain used on-premises Oracle E-Business Suite for enterprise resource planning (ERP) and Hyperion for financial management in a shared services model. Del Taco was operating on an outdated version of Microsoft Great Plains ERP. Jack in the Box sought a single, cloud-based replacement ERP that would help the company lower costs and bring both brands onto a common financial management platform. The company also wanted to eliminate the need to manage on-premises applications.
Cognizant did a very good job of assigning the right subject matter expertise all along the way. They have partnered really well and provided advanced business capabilities to take us where we needed to go.
Why Jack in the Box chose Oracle
Jack in the Box asked Oracle and Microsoft to conduct proof of concept demonstrations applying cloud applications and infrastructure to the restaurant company’s business requirements. Ultimately, Jack in the Box selected Oracle Fusion Cloud Enterprise Resource Planning (ERP) and Oracle Fusion Cloud Enterprise Performance Management (EPM), as well as Oracle Cloud Infrastructure (OCI) integration services, for the company’s migration to the cloud.
Results
After Jack in the Box went live on Oracle Fusion Cloud ERP and Oracle Fusion Cloud EPM, it established a single shared services organization for the Jack in the Box and Del Taco chains. Del Taco used Oracle Fusion Cloud EPM’s planning, account reconciliation, and financial consolidation and close capabilities to help automate its budgeting and financial close processes, which were previously spreadsheet-based. Oracle Fusion Cloud EPM also helped Jack in the Box replace its on-premises Hyperion applications. Finance staffers reported that Oracle Fusion Cloud applications, along with Oracle Smart View for Office and Oracle Transactional Business Intelligence, made reporting and building dashboards easier. The company also eliminated some custom applications by using ERP and EPM capabilities.
Using Oracle Fusion Cloud EPM, Jack in the Box and Del Taco completed their monthly close in just three and a half days. Previously, Del Taco required two weeks to close. OCI Integration services were used extensively to simplify data sharing across the company’s extensive application portfolio. By eliminating the hardware and maintenance previously needed to support on-premises software, IT staffers could spend more time on innovation. A single shared services model for both chains also helped Jack in the Box lower IT costs.
Partners
Cognizant was the implementation and support services provider, based on its extensive experience in the restaurant industry, a tailored industry solution, automation tools, and a flawless execution track record with Jack in the Box. Cognizant integrated all the required data and applications with Oracle Fusion Cloud and extended Oracle Fusion Cloud ERP with Oracle Visual Builder to deliver a proprietary cash and sales application. Cognizant’s accelerators and reusable artifacts saved the company effort and time.
About the customer
Jack in the Box is the fifth-largest quick-service burger chain in the US, and Del Taco is the fifth-largest chain of Mexican restaurants. The brands are among the fastest-growing restaurant chains in the nation, serving more than 650 million customers annually.